Medical Help During The COVID-19 Pandemic

 

The Coronavirus pandemic has resulted in a decrease in patients accessing NHS services for a range of conditions that are not related to Coronavirus.

 

NHS 111 - HELP US, HELP YOU

For further information please click HERE

______________________________________________________________________

 

The Blundellsands Surgery urges our patients to still seek medical help if necessary.

 

Covid 19 – precautions and safeguards at your GP Surgery

 

We are still available to you via:

  • Telephone 08:00am - 6:30pm (We understand our telephone lines may be busier than usual but your call will be answered as soon as possible).

  • E-Consult (You can leave us a message via this service and will be quicker than trying to telephone us - to access this service visit our Home Page).

  • GP Online Services (You can order your repeat medication via this service and also book Telephone Triage and face to face Appointments with a GP - for more information on this please click HERE).

  • GP Appointments (All of our GP's are still working - Some of these appointments are being offered face to face, on the basis a patient is showing no signs of COVID-19. We are also still offering Telephone Triage Appointments. Please note: some of your consultations may be done via video for example symptoms of a rash). If a GP does offer you a face to face appointment you must wear a face mask/face covering.

  • Nurse Appointments (Both of our Practice Nurses, ANP & HCA's are still working - Some of these appointments are being offered face to face, on the basis a patient is showing no signs of COVID-19. For Example - Child immunisation appointments. Please click HERE for attending for a vaccination guidance. 

    Our Practice Nurses will be holding Chronic Disease Reviews etc. via telephone. Our HCA will be offering appointments for blood tests, blood pressures and B12 injections again on the basis a patient is showing no signs of COVID-19). If a ANP/PN/HCA does offer you a face to face appointment you must wear a face mask/face covering.

We would like to reassure our patients during this time that we are here to help you - If you have any symptoms you are at all concerned about. Don't wait. Please contact us today so that we can help.

We also feel it's incredibly important to inform patients that Cervical Screening is still available - for more information please click HERE or visit our surgery page re: Cervical Screening by clicking HERE.

______________________________________________________________________

Attending the Surgery

The Blundellands Surgery has taken safety measures in order to protect both our staff and our patients during this time. Our protocol is continually being reviewed and updated. 

  • Our Surgery Doors are Open. Although our doors are open we ask if patients can follow the guidance we have set out, to ensure the safety of other patients and our staff. Only x2 patients will be allowed to stand at the reception desk at anyone time. If the reception desk is full at the time you arrive, please wait outside of the building until a receptionist is free to see you. 

  • All patients who attend the surgery are required to wear a face mask/face covering. If you are unable to wear a mask due to medical reasons please click HERE.

  • Our GP waiting room and Nurse waiting room are open - Again you will see social distancing guidance on our chairs. This is to keep everyone safe whilst attending for your appointment. 

  • Most of our GP / ANP appointments are initially done via our Telephone Triage System. The GP / ANP may decide that they need to review you face to face. In this instance you will be given an appointment time to attend the surgery. (All patients who attend the surgery are required to wear a face mask / face covering). The surgery is offering some face to face pre-bookable appointments - on the basis a patient is displaying no signs of COVID-19. 

Attending The Surgery For a planned Face to Face Appointment:

  • You will be advised to arrive alone and only a couple of minutes before your appointment time. (If you are too early you may be asked to wait outside or in your car until a couple of minutes before your appointment time - This is to avoid too many people being in the surgery at once and to reduce the amount of time you're inside of the building). 
  • You will then need to advise the receptionist you are here for your appointment. Once you have been checked in for your appointment you can take a seat in the relevant waiting room. You will have your temperature checked by a clinician and the seat you were sat on will be sanitised.
  • We ask that before you enter the building you read our COVID-19 symptom checker list. If you find you are displaying any of the symptoms listed, we kindly ask that you do not enter the building - Go home and follow online NHS guidance.  
  • Home visits - During the COVID-19 pandemic home visit appointments can only be done by the GP's at the surgery if it is clinically necessary and also safe to do so. This will again be triaged and work on a Amber and Red system.

 

______________________________________________________________________

 

Further Guidance

  • If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111

  • If it’s a serious or life-threatening emergency, call 999

  • If you are told to go to hospital it is important that you go to hospital.

  • You should continue to attend your appointments, unless you have been told not to attend.

Prescriptions

  • If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home – please arrange for a friend, relative or volunteer to collect for you.

  • To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.

Routine Vaccinations

  • It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.

  • If the person needing vaccination has Coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact your GP practice for advice.

Heart Attack Patients 

  • If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately.

  • If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.

Stroke Patients

  • If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately.

You can spot the symptoms of a stroke by using the FAST test:

  • Face - is the face drooping / fallen on one side? Can they smile?
  • Arms - can they raise both arms and keep them there?
  • Speech - is it slurred?
  • Time to call 999 if you see any of the above signs

Pregnant Women

  • If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.

  • If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.

Parents of Young Children

  • If you are worried about the health of your baby or child, please call 111.

  • If it’s a serious or life-threatening emergency, call 999

For further guidance please click HERE

  • To View The Parent Infant Mental Health Resource Pack please click HERE

Mental Health

NHS is here to support your mental health during the Coronavirus pandemic, as well as your physical health.

  • If you are concerned about the mental health of your child, please contact your GP or check online self-referral options for under 18 year olds by clicking HERE.

  • If you are facing mental health issues contact your GP or key worker, if you have one, and continue to access your mental health services as usual. We are also still open for new referrals, via your GP or online.

  • If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies by clicking HERE

  • Alternatively you can visit Every Mind Matters for advice.

  • If you are aged between 11-25 years you can join KOOTH which is access to free, safe and anonymous support. You can get further information by clicking HERE

  • If you are NHS or a Social Care Worker - Samaritans has launched a new confidential support line for NHS and social care workers.
    The confidential service, available on 0800 069 6222, is open 7 days a week from 7am to 11pm. Please Click HERE for further information.

  • If you are facing a mental health crisis, use the NHS 111 online service. If you cannot get help online, call 111.

Learning Disability and Autism

  • If you need medical help reasonable adjustments will be made so you get the right care and support.

  • Your local community teams and crisis support lines are available if you are worried or anxious.

Dementia

  • For guidance on getting support with Dementia during COVID please click HERE

Dental

  • If you are needing Emergency Dental Care please click HERE

 

______________________________________________________________________

 

Surgery Image

Contact Us

Blundellsands Surgery
1 Warren Road
Blundellsands
Liverpool
Merseyside
L23 6TZ
Tel: 0151 924 6464
Fax: 0151 932 0663