Medical Help During The COVID-19 Pandemic

 

The Coronavirus pandemic has resulted in a decrease in patients accessing NHS services for a range of conditions that are not related to Coronavirus.

 

 

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The Blundellsands Surgery urges our patients to still seek medical help if necessary.

We are still available to you via:

  • Telephone 08:00am - 6:30pm (We understand our telephone lines may be busier than usual but your call will be answered as soon as possible).

  • E-Consult (You can leave us a message via this service and will be quicker than trying to telephone us - to access this service visit our Home Page).

  • GP Online Services (You can order your repeat medication via this service and also book Telephone Triage Appointments with a GP - for more information on this please click HERE).

  • GP Appointments (All of our GP's are still working - instead of face to face consultations our GP's are offering telephone triage appointments. some of your consultations may be done via video for example symptoms of a rash). If a GP does offer you a face to face appointment you must wear a face mask/face covering.

  • Nurse Appointments (Both of our Practice Nurses, ANP & HCA's are still working - Some of these appointments are being offered face to face, on the basis a patient is showing no signs of COVID-19. For Example - Child immunisation appointments. Please click HERE for attending for a vaccination guidance. 

    Our Practice Nurses will be holding Chronic Disease Reviews etc. via telephone. Our HCA will be offering appointments for urgent blood tests and B12 injections again on the basis a patient is showing no signs of COVID-19). If a ANP/PN/HCA does offer you a face to face appointment you must wear a face mask/face covering.

We would like to reassure our patients during this time that we are here to help you - If you have any symptoms you are at all concerned about. Don't wait. Please contact us today so that we can help.

We also feel it's incredibly important to inform patients that Cervical Screening is still available - for more information please click HERE or visit our surgery page re: Cervical Screening by clicking HERE.

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Attending the Surgery

The Blundellands Surgery has taken safety measures in order to protect both our staff and our patients during this time. Our protocol is continually being reviewed and updated. 

  • Our Surgery Doors are Closed. (This is so that we can comply with social distancing by preventing too many people being in the building at one time).

  • All patients who attend the surgery are required to wear a face mask/face covering. If you are unable to wear a mask due to medical reasons please click HERE.

  • We have sectioned our building into 2 areas 'Green Zone' and 'Amber Zone'. Again this is for protection of our staff and patients. When attending for an appointment you will be told to wait in one of these areas. 

  • All of our GP / ANP appointments are initially done via our Telephone Triage System. The GP / ANP may decide that they need to review you face to face. In this instance you will be given an appointment time to attend the surgery. (All patients who attend the surgery are required to wear a face mask / face covering).

Attending The Surgery For a planned Face to Face Appointment:

  • You will be advised to arrive alone and only a couple of minutes before your appointment time. (If you are too early you may be asked to wait outside or in your car until a couple of minutes before your appointment time - This is to avoid too many people being in the surgery at once and to reduce the amount of time you're inside of the building). 
  • You will then need to press the intercom system to get the attention of the staff inside of the building. (Please note staff with be wearing face masks and gloves to answer the door). 

  • If your appointment is with a HCA / Practice Nurse and therefore not been triaged You will then be asked by the member of staff Health Questions regarding Temperature / Cough / Taste Changes and re Household members. If you answer 'yes' to any of our questions you will be asked to go home and follow online NHS guidance. 
  • If you answered 'no' to the Health Questions the member of staff will ask you to pick up the thermometer and scan your forehead so that we can check your temperature. (Please note if your temperature is 37.5 C or above, you will be advised to return home and follow online NHS guidance). 

  • If your temperature is 37.4 C or below, you will be asked to pick up a mask and fit it (Your face mask should only be taken off and disposed of when you have left the building). You will then be directed to the 'Green Zone'. 

  • If your appointment is with a GP / ANP and has been triaged by them you will be invited to step inside the porch and apply a face mask. (Your face mask should only be taken off and disposed of when you have left the building). 

  • You will then be directed to the 'Amber Zone'. 

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Further Guidance

  • If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111

  • If it’s a serious or life-threatening emergency, call 999

  • If you are told to go to hospital it is important that you go to hospital.

  • You should continue to attend your appointments, unless you have been told not to attend.

Prescriptions

  • If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home – please arrange for a friend, relative or volunteer to collect for you.

  • To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.

Routine Vaccinations

  • It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.

  • If the person needing vaccination has Coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact your GP practice for advice.

Heart Attack Patients 

  • If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately.

  • If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.

Stroke Patients

  • If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately.

You can spot the symptoms of a stroke by using the FAST test:

  • Face - is the face drooping / fallen on one side? Can they smile?
  • Arms - can they raise both arms and keep them there?
  • Speech - is it slurred?
  • Time to call 999 if you see any of the above signs

Pregnant Women

  • If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.

  • If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.

Parents of Young Children

  • If you are worried about the health of your baby or child, please call 111.

  • If it’s a serious or life-threatening emergency, call 999

For further guidance please click HERE

  • To View The Parent Infant Mental Health Resource Pack please click HERE

Mental Health

NHS is here to support your mental health during the Coronavirus pandemic, as well as your physical health.

  • If you are concerned about the mental health of your child, please contact your GP or check online self-referral options for under 18 year olds by clicking HERE.

  • If you are facing mental health issues contact your GP or key worker, if you have one, and continue to access your mental health services as usual. We are also still open for new referrals, via your GP or online.

  • If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies by clicking HERE

  • Alternatively you can visit Every Mind Matters for advice.

  • If you are aged between 11-25 years you can join KOOTH which is access to free, safe and anonymous support. You can get further information by clicking HERE

  • If you are NHS or a Social Care Worker - Samaritans has launched a new confidential support line for NHS and social care workers.
    The confidential service, available on 0800 069 6222, is open 7 days a week from 7am to 11pm. Please Click HERE for further information.

  • If you are facing a mental health crisis, use the NHS 111 online service. If you cannot get help online, call 111.

Learning Disability and Autism

  • If you need medical help reasonable adjustments will be made so you get the right care and support.

  • Your local community teams and crisis support lines are available if you are worried or anxious.

Dementia

  • For guidance on getting support with Dementia during COVID please click HERE

Dental

  • If you are needing Emergency Dental Care please click HERE

 

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Contact Us

Blundellsands Surgery
1 Warren Road
Blundellsands
Liverpool
Merseyside
L23 6TZ
Tel: 0151 924 6464
Fax: 0151 932 0663